LONDON AND SURREY GAS SERVICES LTD

PRIVACY POLICY

London and Surrey Gas Services are a small family run heating company with over 20 years experience in the heating industry, our aim is to provide a friendly and professional service to our Customers. Our Customer’s privacy is of utmost importance to us therefore please read the statement below on how your data will be treated.

Our Privacy Policy is our statement on how we gather, treat and disclose our Customer’s data. What data we collect, why we collect it and how we disclose it.

The Information We Collect

The information collected will be The Customer’s details such as names, addresses, telephone numbers as well as notes of the services we have provided to the Customer, emailed conversations and notes of telephone conversations.

How the Information is Collected

The information will be collected from the Customer either by telephone, email or via the website or a third party contact such as Letting Agents.

Why the Information is Collected and Who it is Shared With

The information collected is necessary to carry out the services we provide for the customer and to fulfill obligations to HMRC, Gas Safe and Manufacturers and is relevant for these purposes our tax advisers will also have access to certain information. Not all of our services require the information to be passed onto these parties but where Compliance has to be adhered to and when the Customer purchases an appliance that has a Warranty the details will be passed onto the Manufacturer. Where the Client is a tenant shared with us through a Letting Agent their information will shared with them. If there is a case where the goods/services is not paid for the details will be passed to a Debt Collection Agency.

Customer information will never be sold onto third parties.

Protection

We have strict policies on how the information is stored, disposed of and who has access it and we follow current guidelines on these procedures.

The Customer

Can see the information that is stored about them. They have the right to opt out of any of the above and/or have their information removed.

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